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Single customer database

Information on all customers is systematized in a single database available for all branches. You can assign a lead manager or group of managers for a customer. You can segment your database and access to customers based on the company’s needs.

Processing of calls and queries

All inquiries, letters, and calls are automatically registered. You can easily find and listen to the specific conversation and monitor the interaction with the customer. When a manager receives a call he/she will immediately receive full information about the customer and the history of interaction with him/her. New customers are quickly and easily added to the database.

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Business processes

Information on all customers is systematized in a single database available for all branches. You can assign a lead manager or group of managers for a customer. You can segment your database and access to customers based on the company’s needs.

Effective Sales Tool

You can store the information about your products and services and its price in the CRM database. Managers will get a handy tool to generate offers and invoices with the help of pre-configured templates. You can track the transaction, indicating its status as well as the information about your products, their prices, special offers and discounts. You can also use the system to keep the record of the received and expected customer’s payments.

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Easy reporting

You can create the appropriate reporting algorithm to monitor your company’s performance. You can get reports from specific departments or employees. Also, you can pin the most important deals to your desktop and constantly monitor them.

Remote access and security

Work with Stream Telecom CRM from anywhere – office,  home or your vacation site – with the help of the Internet. All data is stored on the virtual server and securely protected providing your employees easy and flexible access to the datasets. The history of the CRM operations is stored in the log.

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Additional opportunities