The most honest analysis of your work
SURVEYS AND POLLS
SAVE TIME AND MONEY ON SERVICES OF ANALYTICS BY RECEIVING FAST AND ACCURATE FEEDBACK
Get up-to-date feedback from customers fast
Get up-to-date feedback from customers fast
Advantages of application
of phone surveys and polls
Saving of
time
Program the system to make automatic calls, set the conditions of a survey or poll – and start collecting data.
Rapid dynamics of
changes
You can evaluate the quality of promotions, products and services very fast as well as rapidly fix their disadvantages.
Honest data
Customers aren’t interested in praising your product thus you can easily expect their impartial feedback.
Budget
optimization
As practice shows, a survey of customers helps to evaluate the product no worse than an external analysis, while it will cost you much less.
Databases
You can segment customers in accordance with their interests and create databases for the development of individual offers.
The system of reports
Plan calls to the database of customers and check their results through the convenient reporting system. You won’t miss a single call!
Hitting the target
You don’t know which service to launch and whether the advertising campaign will be effective? With the help of surveys and polls, you drastically multiply chances to satisfy your customers.
Feeling of belonging
Unlike standard phrase “your opinion is important for us” in the interactive voice menu, automatic calls provoke the feeling of belonging among customers, especially if you implement their recommendations.
Loyalty which
lasts for years
Surveys and polls will help you to stand out from competitors, ensure better perception and stronger loyalty to your brand among customers.
Advantages of application of phone surveys and polls
Saving of
time
Program the system to make automatic calls, set the conditions of a survey or poll – and start collecting data.
Rapid dynamics of
changes
You can evaluate the quality of promotions, products and services very fast as well as rapidly fix their disadvantages.
Honest data
Customers aren’t interested in praising your product thus you can easily expect their impartial feedback.
Budget
optimization
As practice shows, a survey of customers helps to evaluate the product no worse than an external analysis, while it will cost you much less.
Databases
You can segment customers in accordance with their interests and create databases for the development of individual offers.
The system of reports
Plan calls to the database of customers and check their results through the convenient reporting system. You won’t miss a single call!
Hitting the target
You don’t know which service to launch and whether the advertising campaign will be effective? With the help of surveys and polls, you drastically multiply chances to satisfy your customers.
Feeling of belonging
Unlike standard phrase “your opinion is important for us” in the interactive voice menu, automatic calls provoke the feeling of belonging among customers, especially if you implement their recommendations.
Loyalty which
lasts for years
Surveys and polls will help you to stand out from competitors, ensure better perception and stronger loyalty to your brand among customers.
More opportunities without major
time and financial investments
By delegating the survey or poll to a Stream Telecom system of automatic calls
you can expect to save time and money: managers will be liberated
from the routine task while data will be automatically registered
in the CRM-system
More opportunities without major
time and financial investments
By delegating the survey or poll to a Stream Telecom system of automatic calls
you can expect to save time and money: managers will be liberated
from the routine task while data will be automatically registered
in the CRM-system
VoIP ensures high quality
of connection
Information about calls is
automatically displayed in
the CRM-system
The reporting system allows
to track and improve
results
VoIP ensures high quality
of connection
Information about calls is
automatically displayed in
the CRM-system
The reporting system allows
to track and improve
results
Now, imagine that you can further decrease the impact of human factor on the calling process and automate routine calls
Now, imagine that you can further decrease the impact of human factor on the calling process and automate routine calls
Two types of automatic calls: select yours
Automatic dialling by Stream Telecom automates the process of routine communication with customers. You establish a company, create a database of customers and the program automatically makes calls to clients at a particular time with or without a manager’s involvement.
In the first case, the manager sees customer’s card in the CRM-system and works in accordance with guiding script, in the second case calls are made by a machine while the data is automatically registered in the CRM system.
|
CALLS WITH INVOLVEMENT OF A MANAGER . – Demonstration of customers’ card which contains all the information about him/her. – No need to dial a number and wait for the call. – Work with a big database of customers. – Automatic integration of data with CRM. . |
|
CALLS WITHOUT MANAGER’S INVOLVEMENT – Ready-to-use algorithm of call: a collection of feedback, notification and information provision. – Calls to customers without the involvement of a manager. – Possibility to add response options. – Planning of follow-up calls in case previous ones failed. – Automatic integration of data in CRM. . . . |
Two types of automatic calls:
select yours
Automatic dialling by Stream Telecom automates the process of routine communication with customers. You establish a company, create a database of customers and the program automatically makes calls to clients at a particular time with or without a manager’s involvement.
In the first case, the manager sees customer’s card in the CRM-system and works in accordance with guiding script, in the second case calls are made by a machine while the data is automatically registered in the CRM system.
|
CALLS WITH INVOLVEMENT OF A MANAGER . – Demonstration of customers’ card which contains all the information about him/her. – No need to dial a number and wait for the call. – Work with a big database of customers. – Automatic integration of data with CRM. . |
|
CALLS WITHOUT MANAGER’S INVOLVEMENT – Ready-to-use algorithm of call: a collection of feedback, notification and information provision. – Calls to customers without the involvement of a manager. – Possibility to add response options. – Planning of follow-up calls in case previous ones failed. – Automatic integration of data in CRM. . . . |
Survey and polls are tasks which a robot
can perform without the involvement of a manager
Survey and polls are tasks which a robot can perform without the involvement of a manager
Automatic calls are suitable for the following tasks
Automatic calls are suitable for the following tasks
|
STEP 1. CREATE A CAMPAIGN |
|
Create a separate campaign for every goal – provision of information about the service, calls to debtors, collection of feedback, etc. |
|
STEP 2. SELECT RECIPIENTS |
|
Download the database of customers from CRM and nominate employees who will make calls. |
|
STEP 3. SET UP |
|
Choose time and dates of calls as well as a mode of calls (pauses between calls, number of attempts, etc.) |
|
STEP 4. ESTABLISH A |
|
Turn on the playback of a recorded call (for a robot) or a scenario of the call (for an employee). |
|
STEP 1. CREATE A CAMPAIGN |
|
Create a separate campaign for every goal – provision of information about the service, calls to debtors, collection of feedback, etc. |
|
STEP 2. SELECT RECIPIENTS |
|
Download the database of customers from CRM and nominate employees who will make calls. |
|
STEP 3. SET UP |
|
Choose time and dates of calls as well as a mode of calls (pauses between calls, number of attempts, etc.) |
|
STEP 4. ESTABLISH A |
|
Turn on the playback of a recorded call (for a robot) or a scenario of the call (for an employee). |
AREN’T CONNECTED TO VoIP YET?
Are you planning to conduct training, a survey or want to sell goods in stock?
Order the Stream Telecom service of automatic calls without the installation of VoIP and save time on communication with customers.
Create a positive customer experience from the first dial tone!
AREN’T CONNECTED TO VoIP YET?
Are you planning to conduct training, a survey or want to sell goods in stock?
Order the Stream Telecom service of automatic calls without the installation of VoIP and save time on communication with customers.
Create a positive customer experience from the first dial tone!