Why do you need cloud PBX?
Automation of business processes
We merged VoIP and CRM-system in order to enable you not only to receive calls from potential clients but to put them directly into the purchase funnel converting them into real customers.
Make calls, send SMS and manage your telephony with several clicks.
Comprehensive telephone system for your office
We blur lines between cities, countries and mobile operators. There’s no need to spend money on the installation of bulky equipment in your office.
Connect to VoIP and become the owner of high quality, a failure-free connection at more than affordable price.
Improvement of the quality of service
Ensure personalized communications with customers without making them hear the sound of a busy line and surprise them with the perfect quality of service.
If the customer already has a manager, the system will automatically match them and then the relevant employee will be able to easily find the history of communication with the customer and effectively address his/her query exceeding the customer’s expectations.
Automatic increase in the number of clients in the purchase funnel
Count the number of customers you already have in the purchase funnel and add those who previously called you outside the working hours, or even during the business day when the line was busy.
Now you’ll receive all calls since PBX numbers allow to receive several calls simultaneously, while such handy functions as voice menu and information about the time of waiting will help to make the client wait for the operator’s call.
Why do you need cloud PBX?
Automation of business processes
We merged VoIP and CRM-system in order to enable you not only to receive calls from potential clients but to put them directly into the purchase funnel converting them into real customers.
Make calls, send SMS and manage your telephony with several clicks.
Comprehensive telephone system for your office
We blur lines between cities, countries and mobile operators. There’s no need to spend money on the installation of bulky equipment in your office.
Connect to VoIP and become the owner of high quality, a failure-free connection at more than affordable price.
Improvement of the quality of service
Ensure personalized communications with customers without making them hear the sound of a busy line and surprise them with the perfect quality of service.
If the customer already has a manager, the system will automatically match them and then the relevant employee will be able to easily find the history of communication with the customer and effectively address his/her query exceeding the customer’s expectations.
Automatic increase in the number of clients in the purchase funnel
Count the number of customers you already have in the purchase funnel and add those who previously called you outside the working hours, or even during the business day when the line was busy.
Now you’ll receive all calls since PBX numbers allow to receive several calls simultaneously, while such handy functions as voice menu and information about the time of waiting will help to make the client wait for the operator’s call.
Why cloud PBX StreamPBX
Why cloud PBX StreamPBX
years on
the market
6 reasons to choose Stream Telecom
6 reasons to choose Stream Telecom
Failure-free
99,9%
High quality
of connection regardless of the city or country
CRM-system
with a wide range
of functions
A robust selection
of phone equipment and subscription plans
Easy integration
with different CRM systems
Record-breaking
speed
of technical support
Failure-free
99,9%
High quality
of connection regardless of the city or country
CRM-system
with a wide range
of functions
A robust selection
of phone equipment and subscription plans
Easy integration
with different CRM systems
Record-breaking
speed
of technical support
THE RESPONSE SPEED OF THE STREAM TELECOM TECHNICAL SUPPORT TEAM IS UNDER 10 MINUTES!
THE SPEED OF PROBLEM SOLVING IS UNDER 30 MINUTES!
THE RESPONSE SPEED OF THE STREAM TELECOM TECHNICAL SUPPORT TEAM IS UNDER 10 MINUTES!
THE SPEED OF PROBLEM SOLVING IS UNDER 30 MINUTES!
REQUIRED EQUIPMENT
|
WE RECOMMEND |
PC + hands-free set |
Analogue IP-adapter + |
Mobile phone + |
|
|---|---|---|---|---|
|
How to use |
Specially developed equipment for the IP telephony; quality of connection and failure-free operation is guaranteed |
As a rule, a free program is installed on the PC. Employees use a hands-free set to make and receive calls |
An adapter to an ordinary phone allowing to connect the VoIP is purchased |
A special program (some are free) should be installed on the phone. An employee makes and receives calls through this program |
|
Advantages |
High quality of connection and trouble-free telephony operation. Both portable and landline phones are available |
Hands of the operator are free |
An opportunity to cut expenses for the transition to VoIP if you already have a big number of phones |
A possibility to receive calls in any country around the world with a stable internet connection |
|
Disadvantages |
The cable Ethernet connection is required |
The computers’ workload impacts the quality of voice; if the computer isn’t powerful enough, the connection can be interrupted or distorted |
Limited functionality in comparison with an IP-phone. The quality of connection depends on the used wires (noises, buzz, cross-talks, crackling sounds may appear) |
The quality of the connection heavily depends on the network coverage, sip-clients quickly discharge the phone’s battery |
|
Target audience |
For employees working in the office |
For call-centres’ operators, employees simultaneously dealing with a large volume of calls |
For state institutions (where many landline phones are used), hospitals, enterprises during the transition from the industrial private-branch exchange networks to VoIP |
For those who travel a lot and want to stay connected via the corporate network |
|
Criteria |
IP-phone |
Hands-free set |
|---|---|---|
|
Price |
From 60 EUR |
From 30 EUR |
|
Peculiarities |
Equipment specially developed for VoIP |
The installation of additional software to the PC is required |
|
Advantages |
Ultimate quality of connection. The possibility to use a wireless phones |
Free hands |
|
Disadvantages |
Mobility-related |
No mobility. The quality of communication depends on the selected hands-free set |
|
Consistency of operation |
Perfect |
Above average |
|
Noise reduction |
Available |
Available |
|
Mobility |
Attachment to the workplace. There is a possibility to use a wireless phone |
Attachment to the PC |
BY CHOOSING OUR CloudPBX, YOU
GET StreamCRM SYSTEM AS A GIFT
In StreamCRM you can:
– save and look through the communication history
– optimize business-processes
– control the movement of customers in the purchase funnel and manage the workload of managers
– call and send messages with 1 click
– make reports
– manage the remote access system, etc.
Even though you already use a CRM system, you can easily integrate it with our VoIP which will directly synchronize all the data with CRM.
BY CHOOSING OUR CloudPBX, YOU
GET StreamCRM SYSTEM AS A GIFT
In StreamCRM you can:
– save and look through the communication history
– optimize business-processes
– control the movement of customers in the purchase funnel and manage the workload of managers
– call and send messages with 1 click
– make reports
– manage the remote access system, etc.
Even though you already use a CRM system, you can easily integrate it with our VoIP which will directly synchronize all the data with CRM.
How the integration process works
How the integration process works
Subscription packages
Basic
3
EUR per line
- Basic functions of PBX
- The amount of SIP phone numbers — 1
- History of all calls
- Statistics by every employee
- Audio recording of all conversations
- Call transfer
- Call pickup
- Free calls among employees
- Calls distribution
- Call park
- Call redirection
- Prevention of unwanted calls (Auto-attendant)
- Conference call
- Single-level Interactive voice menu (IVR)
- Fax-to-email
- Support of all most widespread SIP clients
- The price of one additional phone number — 2 EUR/month
Advanced
5
EUR per line
- miniCRM Stream Business + BASIC functions
- The amount of SIP phone numbers — 2
- miniCRM Stream business (clients, pop-up card, single-click dial, comments)
- Scenarios of calls receipt in accordance with the schedule
- Receipt of SMS in Personal Cabinet
- Conference-call/video-call
- Interactive voice menu (IVR)
- Integration with external CRM
- Anchoring of a client to an employee (stickness)
- WebCall — call from the website
- GetClient — widget for the ordering of the call from your website. Connects an employee with a client who ordered the call
- Management of calls redirection from Personal Cabinet
- Personalized system of voice mail with email notification
- Integration with popular CRM systems
- Discard of the incoming call and auto-callback — 10 EUR/month
- Optimization of expenses for external communications
- The price of one additional phone number — 2 EUR/month
Professional
10
EUR per line
- StreamCRM + Advanced set of functions
- The amount of SIP phone numbers — 3
- StreamCRM
- Management of voice receipt scenarios
- Sending and receipt of SMS in Personal Cabinet
- Automated anchoring of a client to an employee (super stickness)
- Discard of the incoming call and auto-callback
- System of missed calls control and processing
- Evaluation of the efficiency of employees’ work
- Work with transactions, communications, planning tools
- Corporate chat for employees
- Integration with external sources of data collection forms of the website, billing systems, etc.
- Flexible adjustment of employees’ user rights
- Adjusted quick access to functions’ bar
- CallCenter module — 10 EUR/month per user
- Dynamic change of number — 5 EUR/month
- The price of one additional phone number — 2 EUR/month
Subscription packages
Basic
3
EUR per line
- Basic functions of PBX
- The amount of SIP phone numbers — 1
- History of all calls
- Statistics by every employee
- Audio recording of all conversations
- Call transfer
- Call pickup
- Free calls among employees
- Calls distribution
- Call park
- Call redirection
- Prevention of unwanted calls (Auto-attendant)
- Conference call
- Single-level Interactive voice menu (IVR)
- Fax-to-email
- Support of all most widespread SIP clients
- The price of one additional phone number — 2 EUR/month
Advanced
5
EUR per line
- miniCRM Stream Business + BASIC functions
- The amount of SIP phone numbers — 2
- miniCRM Stream business (clients, pop-up card, single-click dial, comments)
- Scenarios of calls receipt in accordance with the schedule
- Receipt of SMS in Personal Cabinet
- Conference-call/video-call
- Interactive voice menu (IVR)
- Integration with external CRM
- Anchoring of a client to an employee (stickness)
- WebCall — call from the website
- GetClient — widget for the ordering of the call from your website. Connects an employee with a client who ordered the call
- Management of calls redirection from Personal Cabinet
- Personalized system of voice mail with email notification
- Integration with popular CRM systems
- Discard of the incoming call and auto-callback — 10 EUR/month
- Optimization of expenses for external communications
- The price of one additional phone number — 2 EUR/month
Professional
10
EUR per line
- StreamCRM + Advanced set of functions
- The amount of SIP phone numbers — 3
- StreamCRM
- Management of voice receipt scenarios
- Sending and receipt of SMS in Personal Cabinet
- Automated anchoring of a client to an employee (super stickness)
- Discard of the incoming call and auto-callback
- System of missed calls control and processing
- Evaluation of the efficiency of employees’ work
- Work with transactions, communications, planning tools
- Corporate chat for employees
- Integration with external sources of data collection forms of the website, billing systems, etc.
- Flexible adjustment of employees’ user rights
- Adjusted quick access to functions’ bar
- CallCenter module — 10 EUR/month per user
- Dynamic change of number — 5 EUR/month
- The price of one additional phone number — 2 EUR/month
Functions of Stream Telecom VoIP
Functions of Stream Telecom VoIP
- Call-back widget for the website
- Voice menu IVR
- Multichannel numbers
- Integration with CRM
- Distribution of incoming calls
- Transfer, pickup of calls, conference calls
- Numbers 0800
- Voice messages, messages to email, SMS
- Routing of outgoing calls
- Conversations recording
- Call-centre modules
- Statistics and analytics
- Recording and display of calls of remote employees
- Automated provision of services to customers
- Information on expenses for calls
- Cutting of outgoing communications cost
- Numbers of 65 countries
- Detailed information on calls
- Individual adjustment of incoming calls in accordance with the schedule
- Prevention of unwanted calls (Auto-attendant)
Individual scenarios of incoming and outgoing calls processing
- Online supervision of all company’s calls
- Free calls among employees
- Scenarios of calls receipt in accordance with a schedule
- Fax-to-email
- CallTracking (coming soon)
- Redirection of the call to personal mobile during out-of-office hours or during internet/electricity cuts
- Secure connection
- Connection of numbers of EU countries
- Creation of automatic redialing systems, information about the queue
- WebCall — call from the website
- Setting-up of equipment
- Development of the most effective telephony solution for your business, education of employees.
JOIN — AND BE AMONG SUCCESSFUL COMPANIES WHO IMPROVED THEIR
COMMERCIAL RESULTS TOGETHER WITH STREAM TELECOM
CALL NOW
Czech Republic: +420 (22) 888-58-45
United Kingdom: +44 (208) 068-25-53
JOIN — AND BE AMONG SUCCESSFUL COMPANIES WHO IMPROVED THEIR
COMMERCIAL RESULTS TOGETHER WITH STREAM TELECOM
CALL NOW
Czech Republic: +420 (22) 888-58-45
United Kingdom: +44 (208) 068-25-53