{"id":34195,"date":"2019-02-04T14:07:24","date_gmt":"2019-02-04T11:07:24","guid":{"rendered":"http:\/\/streamtelecom.eu\/?page_id=34195"},"modified":"2023-07-22T21:56:54","modified_gmt":"2023-07-22T18:56:54","slug":"stream-crm-en","status":"publish","type":"page","link":"https:\/\/streamtelecom.eu\/en\/stream-crm-en\/","title":{"rendered":"StreamCRM"},"content":{"rendered":"

<\/div>

CRM system
\nStreamCRM<\/p><\/h1><\/div>

<\/div>

Systematize your work with a single customer base by combining
\nthe benefits of IP telephony and the capabilities of a CRM system<\/p>\n<\/div>

<\/div>
learn more<\/span><\/a><\/div><\/div><\/div>
<\/div><\/div>
<\/div><\/div>
<\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>

CRM system StreamCRM<\/b><\/p>\n<\/div>

<\/div>

Systematize your work with a single customer base by combining the benefits of IP telephony and the capabilities of a CRM system<\/p>\n<\/div><\/div><\/div>

<\/div>
learn more<\/span><\/a><\/div>
<\/div><\/div><\/div><\/div><\/div>
<\/div>

CRM system StreamCRM<\/b><\/p>\n<\/div>

<\/div>

Systematize your work with a single customer base by combining the benefits of IP telephony and the capabilities of a CRM system<\/p>\n<\/div><\/div><\/div>

<\/div>
learn more<\/span><\/a><\/div>
<\/div><\/div><\/div><\/div><\/div>
\"\u0417\u0430\u043f\u0438\u0441\u044c<\/span><\/div>
<\/div>

More tools for processing
\ncustomer requests<\/p>\n<\/div>

<\/div><\/div><\/div>
\"\u0417\u0430\u043f\u0438\u0441\u044c<\/span><\/div>
<\/div>

Ample opportunities for sales and
\ncontrol over the work of managers<\/p>\n<\/div>

<\/div><\/div><\/div>
\"\u0417\u0430\u043f\u0438\u0441\u044c<\/span><\/div>
<\/div>

Service improvement and
\ncustomer experience<\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>

IP-TELEPHONY + CRM-SYSTEM<\/b><\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div>

By combining IP telephony and a CRM system, you will gain control over communications with customers and will forever forget about such problems as low sales for some unknown reason, ineffective work of managers or the loss of customers.<\/p>\n

By monitoring the effectiveness of managers through the online account, the owner and the head of the sales department do not need to constantly go to the office and check the quality of the work of the employees. Keeping tabs is made easy: you always have up-to-date and accurate data at your fingertips in the form of smart reporting.<\/p>\n<\/div>

Get a consultant’s help<\/span><\/a><\/div><\/div><\/div><\/div><\/div>

IP-TELEPHONY + CRM-SYSTEM<\/b><\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div>
<\/div><\/div><\/div>

By combining IP telephony and a CRM system, you will gain control over communications with customers and will forever forget about such problems as low sales for some unknown reason, ineffective work of managers or the loss of customers.<\/p>\n

By monitoring the effectiveness of managers through the online account, the owner and the head of the sales department do not need to constantly go to the office and check the quality of the work of the employees. Keeping tabs is made easy: you always have up-to-date and accurate data at your fingertips in the form of smart reporting.<\/p>\n<\/div>

Get a consultant’s help<\/span><\/a><\/div>
<\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

Step 1. Call<\/strong><\/p>\n<\/div>

You are making or receiving\u00a0a call through a virtual PBX<\/p>\n<\/div><\/div><\/div>

Step 2. Transfer<\/strong><\/p>\n<\/div>

Call data (audio recording, time, manager, customer data) are automatically recorded in the CRM system<\/p>\n<\/div><\/div><\/div>

Step 3. Management<\/strong><\/p>\n<\/div>

Now you can manage the customer’s movement along the funnel, offering the right solution at the right time<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/div>
<\/div>

Step 1. Call<\/strong><\/p>\n<\/div>

You are making or receiving\u00a0a call through a virtual PBX<\/p>\n<\/div><\/div><\/div>

<\/span><\/div>
<\/div>

Step 2. Transfer<\/strong><\/p>\n<\/div>

Call data (audio recording, time, manager, customer data) are automatically recorded in the CRM system<\/p>\n<\/div><\/div><\/div>

<\/span><\/div>
<\/div>

Step 3. Management<\/strong><\/p>\n<\/div>

Now you can manage the customer’s movement along the funnel, offering the right solution at the right time<\/p>\n<\/div><\/div><\/div><\/div><\/div>

WHAT IS THIS?<\/b><\/p>\n<\/div><\/div><\/div>

What is StreamCRM?<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>

What is StreamCRM?<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/div><\/div><\/div>

CRM system is a program for optimizing business processes and customer relationship management. In addition to a single customer base, which is always relevant and available to any of the managers, the CRM system allows you to save a complete history of communication with customers, increase sales, install a filter system, manage the movement of customers through the sales or service funnel, schedule workloads, form strategies, and much more.<\/p>\n

The goal of CRM is to unite the work of departments and act simultaneously at the level of marketing, sales and service. It can supply a company with a steady stream of leads (requests), help increase sales and create a positive customer experience.<\/p>\n

Now that you know what a CRM system is not in the language of Wikipedia, but in the language of business, it’s time to talk about its unlimited possibilities.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

OPPORTUNITIES<\/b><\/p>\n<\/div><\/div><\/div>

StreamCRM features<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>

StreamCRM features<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>

1. UNIFIED BASE OF CLIENTS<\/strong><\/h3><\/div>

The program is irreplaceable for processing the customer base. Unlike Excel tables, where you can easily get confused and accidentally delete a contact, the CRM system keeps track of a single customer base, call history and transactions.<\/p>\n

Using the CRM system, you can supplement the customer card, view the number of contacts, listen to call records, identify interests, guide him through the funnel to the sale of a product, and much more.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

2. DEAL MANAGEMENT + SALES FUNNEL<\/strong><\/h3><\/div>

You get a complete view of every trade, including history, current status, and predicted steps.<\/p>\n

With a simple interface, you can easily set up and track every stage of your sales funnel.<\/p>\n

Active control and management will allow you to achieve more successful transactions.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

2. DEAL MANAGEMENT + SALES FUNNEL<\/strong><\/h3><\/div>

You get a complete view of every trade, including history, current status, and predicted steps.<\/p>\n

With a simple interface, you can easily set up and track every stage of your sales funnel.<\/p>\n

Active control and management will allow you to achieve more successful transactions.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>

3. FEATURES SECRETARY MANAGER <\/strong><\/h3><\/div>

Every day, the system generates a list of tasks in accordance with the movement of customers through the sales funnel.<\/p>\n

Managers will no longer forget about important calls or sending commercial offers, as the system will remind them of each task in time.<\/p>\n

Now no important deal will be missed.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

4. IP TELEPHONY INTEGRATION<\/strong><\/h3><\/div>

Working with CRM continues even when you are relaxing.<\/p>\n

Even if a client calls after hours and gets to the answering machine, his data is automatically saved in the CRM system, which forms a client card for him.<\/p>\n

This way, you can always be sure that leads are not lost and process customers during business hours.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

4. IP TELEPHONY INTEGRATION<\/strong><\/h3><\/div>

Working with CRM continues even when you are relaxing.<\/p>\n

Even if a client calls after hours and gets to the answering machine, his data is automatically saved in the CRM system, which forms a client card for him.<\/p>\n

This way, you can always be sure that leads are not lost and process customers during business hours.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>

5. SAVING HISTORY OF COMMUNICATIONS<\/strong><\/h3><\/div>

You can check the work of a sales manager at any time by simply listening to an audio recording of a call with a client.<\/p>\n

In addition, the CRM solution allows you to monitor the client’s place in the funnel and plan marketing activities. For example, you can record the interests of the client, and then inform him about promotions, special conditions and subscriptions.<\/p>\n

Moreover: when you call, a client card with information about him pops up on the manager’s screen.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

6. EASY TO COMMUNICATE<\/strong><\/h3><\/div>

By combining IP telephony and CRM, you can not only make calls cheaper, but also simplify this process, because the manager can send SMS and make calls in one click.<\/p>\n

In addition, the CRM system assigns a client to one manager. This allows you to personalize communication with the client and provide him with high quality services.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

6. EASY TO COMMUNICATE<\/strong><\/h3><\/div>

By combining IP telephony and CRM, you can not only make calls cheaper, but also simplify this process, because the manager can send SMS and make calls in one click.<\/p>\n

In addition, the CRM system assigns a client to one manager. This allows you to personalize communication with the client and provide him with high quality services.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>

7. OPTIMIZATION OF PROCESSES<\/strong><\/h3><\/div>

In addition to the fact that the system itself creates customer cards and records calls, you can use other opportunities to optimize processes.<\/p>\n

For example, by enabling the \u201cauto-dialing\u201d function in the CRM, you can delegate calls to the robot, but the answers that customers leave by clicking on one of the proposed buttons will be recorded in the CRM.<\/p>\n

Also in the system, managers can plan their work, and the reminder system will not let them forget about the call.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

8. CONTROL OF MANAGERS WORK<\/strong><\/h3><\/div>

There is no more need to fill out reports: the system itself will offer you 100+ types of reports to analyze the work of employees, reasons for refusals, customer segments, etc.<\/p>\n

For example, by enabling the \u201cauto-dialing\u201d function in the CRM, you can delegate calls to the robot, but the answers that customers leave by clicking on one of the proposed buttons will be recorded in the CRM.<\/p>\n

Manage the safety of information by configuring access rights for each of the company’s employees.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

8. CONTROL OF MANAGERS WORK<\/strong><\/h3><\/div>

There is no more need to fill out reports: the system itself will offer you 100+ types of reports to analyze the work of employees, reasons for refusals, customer segments, etc.<\/p>\n

For example, by enabling the \u201cauto-dialing\u201d function in the CRM, you can delegate calls to the robot, but the answers that customers leave by clicking on one of the proposed buttons will be recorded in the CRM.<\/p>\n

Manage the safety of information by configuring access rights for each of the company’s employees.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>

9. AVAILABILITY<\/strong><\/h3><\/div>

Since the system works in the cloud, you can manage its work from anywhere in the world: view statistics, customer card, make calls, etc.<\/p>\n

Neither you nor your managers are bound to a place: they can demonstrate quality work from home or even on the road, from a mobile phone.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

StreamCRM is a progressive solution for the automation of marketing activities, service and sales.<\/span><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/div><\/div><\/div>

StreamCRM is a progressive solution for the automation of marketing activities, service and sales.<\/span><\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

FUNCTIONAL<\/b><\/p>\n<\/div><\/div><\/div>

StreamCRM functions<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>

StreamCRM functions<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Complete history<\/strong>
\nin your pocket<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Saving a complete history of communications with the client and access to the recordings of conversations.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Communication in<\/strong>
\na couple of clicks<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Communication in a couple of clicks: making calls, sending and receiving SMS through your personal account.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Convenient<\/strong>
\ncalling features<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

List of tasks for employees and pop-up reminders of deals and calls.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Smart sales<\/strong>
\nfunnel<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Sales funnel and tracking the customer’s movement along the funnel, loading the base for calling.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Smart queue<\/strong>
\nfunctionality<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

A queue is a functionality that prevents the loss of a client while the manager is busy.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Smart stick<\/strong>
\nfunction<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Binding a client to a specific employee, automatic forwarding and a pop-up client card when you call.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Prepared reports<\/b><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Import and export of data from documents, functional ready-made reports and the ability to create your own reports based on CRM data.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Thoughtful<\/strong>
\ninterface<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Intuitive interface, the ability to leave comments on the deal and create your own fields to organize the manager’s work.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Calls under<\/strong>
\ncomplete control<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Garter with an online consultant and automated handling of missed calls.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Smart security<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Smart security: role plans and restriction of access rights for selected employees.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Conversation<\/strong>
\ntracking<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

Tracking ongoing conversations in real time and transferring data between employees.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/span><\/div><\/div>
<\/div>
<\/div>
<\/div>

Easy management
\nvia CRM<\/strong><\/p>\n<\/div>

<\/div>
<\/div>
<\/div>

The ability to manage a cloud PBX (call forwarding, call center schedule, etc.) directly through the CRM interface.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>

FOR YOUR CONVENIENCE, WE HAVE RECORDED A REVIEW OF THE FULL VALUE StreamCRM<\/h2><\/div><\/div><\/div>