{"id":37624,"date":"2019-06-04T13:08:20","date_gmt":"2019-06-04T10:08:20","guid":{"rendered":"http:\/\/streamtelecom.eu\/?page_id=37624"},"modified":"2023-07-22T22:50:00","modified_gmt":"2023-07-22T19:50:00","slug":"ivr-en","status":"publish","type":"page","link":"https:\/\/streamtelecom.eu\/en\/ivr-en\/","title":{"rendered":"IVR"},"content":{"rendered":"

IVR Voice menu<\/h1><\/div>

Simplify communication with customers and
\nsave time with the help of a voice assistant<\/p>\n<\/div><\/div><\/div>

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Order from 25 EUR<\/span><\/a><\/div>
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\"\u043e\u0446\u0435\u043d\u043a\u0430<\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>

IVR Voice menu<\/b><\/span><\/p>\n<\/div>

\"\u043e\u0446\u0435\u043d\u043a\u0430<\/span><\/div>

Simplify communication with customers and save time with the help of a voice assistant<\/p>\n<\/div>

<\/div>
Order from 25 EUR<\/span><\/a><\/div>
<\/div><\/div><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

The average time of concentration of attention of the modern consumer is 10 seconds.<\/p>\n

Due to the high pace of life and the abundance of promotional offers, every 10 seconds of waiting for a response from the company reduces the likelihood of a purchase by 20 times.<\/p>\n

But how to process a client’s request if the manager is already talking to another client? Or, even more so, how to receive a call after hours?<\/p>\n

The best solution is IVR: a voice menu that will help consumers get an instant response, connect to the right specialist, and even resolve some queries without the participation of company representatives.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/div><\/div><\/div>

The average time of concentration of attention of the modern consumer is 10 seconds.<\/p>\n

Due to the high pace of life and the abundance of promotional offers, every 10 seconds of waiting for a response from the company reduces the likelihood of a purchase by 20 times.<\/p>\n

But how to process a client’s request if the manager is already talking to another client? Or, even more so, how to receive a call after hours?<\/p>\n

The best solution is IVR: a voice menu that will help consumers get an instant response, connect to the right specialist, and even resolve some queries without the participation of company representatives.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

What is an IVR?<\/b><\/p>\n<\/div>

IVR is a set of voice options that help the user get to the right employee. The task of IVR is to maintain round-the-clock communication with customers and increase their loyalty to your company.<\/p>\n

IVR helps to distribute calls to responsible employees, advise clients on popular queries using tone dialing, or send their call to voice mail.<\/p>\n

By connecting an IVR, you can save time processing incoming calls and reduce the cost of maintaining an incoming line.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>

What is an IVR?<\/b><\/p>\n<\/div>

IVR is a set of voice options that help the user get to the right employee. The task of IVR is to maintain round-the-clock communication with customers and increase their loyalty to your company.<\/p>\n

IVR helps to distribute calls to responsible employees, advise clients on popular queries using tone dialing, or send their call to voice mail.<\/p>\n

By connecting an IVR, you can save time processing incoming calls and reduce the cost of maintaining an incoming line.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>

IVR Features<\/b><\/p>\n<\/div><\/div><\/div>

IVR Features<\/b><\/p>\n<\/div><\/div><\/div>

\"\"Handling calls in the mode of playing informational messages without connecting with the company’s specialists<\/p>\n<\/div><\/div><\/div>

\"\"Transferring calls to company employees<\/p>\n<\/div><\/div><\/div>

\"\"Recording voice messages<\/p>\n<\/div><\/div><\/div>

\"\"Call forwarding to the employee’s phone number, regardless of his location<\/p>\n<\/div><\/div><\/div>

\"\"Interactive customer surveys<\/p>\n<\/div><\/div><\/div>

\"\"Fax reception<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/div><\/div><\/div>

IVR is 3 in 1<\/b><\/p>\n<\/div>

IVR is the most important communications node, combining all telephony services:<\/p>\n<\/div>

IVR (Interactive Voice Response)<\/b>
\nA voice messaging system that routes incoming calls via tone dialing.<\/p>\n

Answering machine<\/b>
\nPlays an audio message and records the caller’s message. It works during non-working hours and if the employee is not on site.<\/p>\n

Autoinformer<\/b>
\nUnloads managers by playing audio messages and serving calls according to specified rules.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

IVR is 3 in 1<\/b><\/p>\n<\/div>

<\/span><\/div>
<\/div>

IVR is the most important communications node, combining all telephony services:<\/p>\n<\/div>

IVR (Interactive Voice Response)<\/b>
\nA voice messaging system that routes incoming calls via tone dialing.<\/p>\n

Answering machine<\/b>
\nPlays an audio message and records the caller’s message. It works during non-working hours and if the employee is not on site.<\/p>\n

Autoinformer<\/b>
\nUnloads managers by playing audio messages and serving calls according to specified rules.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

How IVR works<\/b><\/p>\n<\/div>

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How IVR works<\/b><\/p>\n<\/div>

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Benefits<\/b><\/p>\n<\/div>

<\/div><\/div><\/div>

For employees<\/p>\n<\/div>

<\/div><\/div><\/div>

For managers<\/p>\n<\/div>

<\/div><\/div><\/div>

For clients<\/p>\n<\/div>

<\/div><\/div><\/div>

\u2013 Incoming calls are answered instantly.<\/p>\n

\u2013 Some client requests are processed automatically.<\/p>\n

\u2013 There is no need to fixate on the identity of the client (the client card pops up automatically).<\/p>\n<\/div>

<\/div><\/div><\/div>

\u2013 Customers who have quickly resolved the request become more loyal and often return for a second purchase.<\/p>\n

\u2013 IVR allows you to conduct satisfaction surveys and quickly receive feedback from customers.<\/p>\n

\u2013 Communication is faster, manager throughput is increased.<\/p>\n<\/div>

<\/div><\/div><\/div>

\u2013 Prompt response about promotions improves customer experience.<\/p>\n

\u2013 You can solve some of the queries yourself by listening to the information.<\/p>\n

\u2013 By selecting a request via tone dialing, you can immediately get to the right specialist.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>

Benefits<\/b><\/p>\n<\/div>

<\/div><\/div><\/div>

For employees<\/p>\n<\/div>

<\/div><\/div><\/div>

\u2013 Incoming calls are answered instantly.<\/p>\n

\u2013 Some client requests are processed automatically.<\/p>\n

\u2013 There is no need to fixate on the identity of the client (the client card pops up automatically).<\/p>\n<\/div>

<\/div><\/div><\/div>

For managers<\/p>\n<\/div>

<\/div><\/div><\/div>

\u2013 Customers who have quickly resolved the request become more loyal and often return for a second purchase.<\/p>\n

\u2013 IVR allows you to conduct satisfaction surveys and quickly receive feedback from customers.<\/p>\n

\u2013 Communication is faster, manager throughput is increased.<\/p>\n<\/div>

<\/div><\/div><\/div>

For clients<\/p>\n<\/div>

<\/div><\/div><\/div>

\u2013 Prompt response about promotions improves customer experience.<\/p>\n

\u2013 You can solve some of the queries yourself by listening to the information.<\/p>\n

\u2013 By selecting a request via tone dialing, you can immediately get to the right specialist.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>

Get a wide range of business
\ndevelopment opportunities<\/b><\/p>\n<\/div>

only from 25 EUR<\/p>\n<\/div><\/div><\/div>

\"\"Image<\/b><\/p>\n<\/div>

<\/div>

The voice menu adds status to your company in the eyes of the client and increases the credibility<\/p>\n<\/div><\/div><\/div>

\"\"Availability<\/b><\/p>\n<\/div>

<\/div>

The system can quickly answer as many calls as needed without making a person wait on the line<\/p>\n<\/div><\/div><\/div>

\"\"Statistics<\/b><\/p>\n<\/div>

<\/div>

Thanks to the capabilities of IP telephony, you will receive complete statistics of incoming calls by company and department<\/p>\n<\/div><\/div><\/div>

\"\"Easy customer journey<\/b><\/p>\n<\/div>

<\/div>

The client can choose the answer option and quickly get to the right specialist<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Get a wide range of business\u00a0development opportunities<\/b><\/p>\n<\/div>

only from 25 EUR<\/p>\n<\/div><\/div><\/div>

\"\"Image<\/b><\/p>\n<\/div>

<\/div>

The voice menu adds status to your company in the eyes of the client and increases the credibility<\/p>\n<\/div><\/div><\/div>

\"\"Availability<\/b><\/p>\n<\/div>

<\/div>

The system can quickly answer as many calls as needed without making a person wait on the line<\/p>\n<\/div><\/div><\/div>

\"\"Statistics<\/b><\/p>\n<\/div>

<\/div>

Thanks to the capabilities of IP telephony, you will receive complete statistics of incoming calls by company and department<\/p>\n<\/div><\/div><\/div>

\"\"Easy customer journey<\/b><\/p>\n<\/div>

<\/div>

The client can choose the answer option and quickly get to the right specialist<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/div><\/div><\/div>

Communication is even more profitable with the \u201cCall profitably\u201d service<\/b><\/p>\n<\/div>

Reduce your communication costs by up to 90% with Virtual PBX from Stream Telecom. Our PBX analyzes the phone number you dialed and automatically selects the number from which the call will have the lowest cost.<\/p>\n

Communication between employees of your company, regardless of location, is free.<\/p>\n

Specify the details of the \u201cCall cheap\u201d service with the manager.<\/p>\n<\/div><\/div><\/div>

Communication is even more profitable with the \u201cCall profitably\u201d service<\/b><\/p>\n<\/div>

Reduce your communication costs by up to 90% with Virtual PBX from Stream Telecom. Our PBX analyzes the phone number you dialed and automatically selects the number from which the call will have the lowest cost.<\/p>\n

Communication between employees of your company, regardless of location, is free.<\/p>\n

Specify the details of the \u201cCall cheap\u201d service with the manager.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-37624","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/streamtelecom.eu\/en\/wp-json\/wp\/v2\/pages\/37624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/streamtelecom.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/streamtelecom.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/streamtelecom.eu\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/streamtelecom.eu\/en\/wp-json\/wp\/v2\/comments?post=37624"}],"version-history":[{"count":0,"href":"https:\/\/streamtelecom.eu\/en\/wp-json\/wp\/v2\/pages\/37624\/revisions"}],"wp:attachment":[{"href":"https:\/\/streamtelecom.eu\/en\/wp-json\/wp\/v2\/media?parent=37624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}