AUTOMATIC DIALING
BY STREAM TELECOM

Do you spend a lot of time to call
all your customers just to get a couple of sales
and low conversion?

LAUNCH AUTOMATIC DIALING — AND
GET HOT LEADS WITHOUT AN ACTIVE
INVOLVEMENT OF MANAGERS

AUTOMATIC DIALING
BY STREAM TELECOM

Do you spend a lot of time to call
all your customers just to get a couple of
sales and low conversion??

LAUNCH AUTOMATIC DIALING — AND
GET HOT LEADS WITHOUT AN ACTIVE
INVOLVEMENT OF MANAGERS

Wide range of functions of the Stream Telecom’s automatic redialing system and its easy integration with CRM-system save managers’ time, your money and increase a company’s efficiency

IP-TELEPHONY
ENSURES HIGH QUALITY OF
CONNECTION

THESE CALLS ARE
AUTOMATICALLY DISPLAYED
IN THE CRM SYSTEM

REPORTING SYSTEM
ALLOWS TO TRACK AND
IMPROVE RESULTS

IP-TELEPHONY
ENSURES HIGH QUALITY OF
CONNECTION

THESE CALLS ARE
AUTOMATICALLY DISPLAYED
IN THE CRM SYSTEM

REPORTING SYSTEM
ALLOWS TO TRACK AND
IMPROVE RESULTS

Now imagine that you can decrease
the impact of human factor
on the calling process and
automate routine calls:

MAKE 10 TIMES MORE
CALLS WITHIN THE SAME TIMEFRAME

YOU STILL DON’T HAVE AN IP-TELEPHONY?

Are you planning to hold a training session, survey, or want to sell stock from the warehouse?

Order a one-time service of automatic dialing by Stream Telecom without installation of IP-telephony – and save time on communication with customers.

ENSURE POSITIVE CUSTOMER EXPERIENCE FROM THE FIRST SOUND!
* Check details with a consultant

ORDER CONSULTATION

YOU STILL DON’T HAVE AN IP-TELEPHONY?

Are you planning to hold a training session, survey, or want to sell stock from the warehouse?

Order a one-time service of automatic dialing by Stream Telecom without installation of IP-telephony – and save time on communication with customers.

ENSURE POSITIVE CUSTOMER EXPERIENCE FROM THE FIRST SOUND!
* Check details with a consultant

ORDER CONSULTATION

WHAT IS AUTOMATIC DIALING

The main workload of your employees comes from the need to make calls to a large database of customers – a collection of feedback, cold calls, notifications about promotions, etc.

Automatic dialing by Stream Telecom automates these processes. You establish a company, create a database of customers and the program automatically makes calls to clients at a particular time with or without a manager’s involvement.

In the first case, the manager sees customer’s card in the CRM-system and works in accordance with guiding script, in the second case calls are made by a machine while the data is automatically registered in the CRM system.

The automatic dialing is the most popular tool among manager who can plan, supervise and assess the work of employees in real-time, and receive a better result due to a bigger number of calls to customers.

WHAT IS AUTOMATIC DIALING

The main workload of your employees comes from the need to make calls to a large database of customers – a collection of feedback, cold calls, notifications about promotions, etc.

Automatic dialing by Stream Telecom automates these processes. You establish a company, create a database of customers and the program automatically makes calls to clients at a particular time with or without a manager’s involvement.

In the first case, the manager sees customer’s card in the CRM-system and works in accordance with guiding script, in the second case calls are made by a machine while the data is automatically registered in the CRM system.

The automatic dialing is the most popular tool among manager who can plan, supervise and assess the work of employees in real-time, and receive a better result due to a bigger number of calls to customers.

CALLS WITH INVOLVEMENT OF
A MANAGER

CALLS WITHOUT
MANAGER’S INVOLVEMENT

– Demonstration of customers’ card which contains all the information about him/her.

– No need to dial a number and wait for the call.

– Work with a big database of customers.

– Automatic integration of data with CRM.

– Ready-to-use algorithm of call: a collection of feedback, notification and information provision.

– Calls to customers without the involvement of a manager.

– Possibility to add response options.

– Planning of follow-up calls in case previous ones failed.

– Automatic integration of data in CRM.

AUTOMATIC DIALING AUTOMATIC DIALING CAN BE USED TO COMPLETE THE FOLLOWING TASKS

OUR ADVANTAGES

For employees

– Decrease of the time of call, the database is processed faster.

– Information and surveys can be delegated to a machine.

– There is no need to focus on the customer’s personality (the customer’s card pops up automatically).

– The system doesn’t refer failed calls to a manager and plans a repeated call.

– You can simultaneously launch several information campaigns and effectively influence customers’ purchase decisions.

For managers

– You can process a big database of customers very fast and increase the revenue without changing the conversion.

– Marketing tests are more effective due to the fast receipt of feedback from customers.

– The program allows to track the following parameters in the real-time mode:number of ongoing calls, plans of calls, their results, reasons for negative answers, the status of every customer, etc.

– You can plan employees’ workload by setting up several simultaneous campaigns of automatic calls

For customers

– Collection of feedback and informing clients about sales improve customers’ experience.

– It helps customer to be always updated about new offers and sales, as well as receive necessary goods and services at a reasonable price.

OUR ADVANTAGES

For employees

– Decrease of the time of call, the database is processed faster.

– Information and surveys can be delegated to a machine.

– There is no need to focus on the customer’s personality (the customer’s card pops up automatically).

– The system doesn’t refer failed calls to a manager and plans a repeated call.

– You can simultaneously launch several information campaigns and effectively influence customers’ purchase decisions.

For managers

– You can process a big database of customers very fast and increase the revenue without changing the conversion.

– Marketing tests are more effective due to the fast receipt of feedback from customers.

– The program allows to track the following parameters in the real-time mode:number of ongoing calls, plans of calls, their results, reasons for negative answers, the status of every customer, etc.

– You can plan employees’ workload by setting up several simultaneous campaigns of automatic calls

For customers

– Collection of feedback and informing clients about sales improve customers’ experience.

– It helps customer to be always updated about new offers and sales, as well as receive necessary goods and services at a reasonable price.

MODES OF CALLS

With the operator’s involvement

EMPLOYEE → CUSTOMER

When an employee picks up the phone, the system calls a customer.

CUSTOMER → EMPLOYEE

When a customer picks up a phone,
the system automatically selects
a free employee.

EMPLOYEE + CUSTOMER

While the customer hears the dial tone, the system automatically selects
a free employee

With the operator’s involvement

EMPLOYEE → CUSTOMER

When an employee picks up the phone, the system calls a customer.

CUSTOMER → EMPLOYEE

When a customer picks up a phone,
the system automatically selects
a free employee.

EMPLOYEE + CUSTOMER

While the customer hears the dial tone, the system automatically selects
a free employee

With the help of a machine

COLLECTION OF FEEDBACK

A question to a customer with several response options

NOTIFICATIONS

Notifications about the change of address, company’s phone number,
prices, etc.

PROVISION OF INFORMATION

Messages about current sales