The average time of concentration of attention of the modern consumer is 10 seconds.
Due to the high pace of life and the abundance of promotional offers, every 10 seconds of waiting for a response from the company reduces the likelihood of a purchase by 20 times.
But how to process a client’s request if the manager is already talking to another client? Or, even more so, how to receive a call after hours?
The best solution is IVR: a voice menu that will help consumers get an instant response, connect to the right specialist, and even resolve some queries without the participation of company representatives.