The benchmark of communication with customers for all employees of the company

Cloud Call Center

MANAGE OPERATORS’ WORK
IN THE REAL-TIME MODE

LEARN MORE

The benchmark of communication with customers for all employees of the company

Cloud Call Center

MANAGE OPERATORS’ WORK
IN THE REAL-TIME MODE

Why do you need a cloud Call Center?

Monitoring of
employees’ work

Cloud call-center helps to control the work of the office and remote employees and even informs on the location of the last ones. Track the queue of calls and plan the managers’ workload.

A single database of
customers

Simplify the work of your employees by abandoning Excel files and notebooks. Identify customers at the stage of the call, distribute them among all employees to ensure personalized communication with customers and increase their loyalty.

Learning
opportunities

Train managers very easily. The newcomer can connect to the conversation of a more experienced colleague or receive a recommendation from him/her during his/her own conversations in the real-time mode. Customers won’t hear the dialogue of employees.

Convenient classification
of calls

Set up personalized classifications of calls and manage them. In such a way every manager may not only see pending calls and standby time but also pick up or refer a call to a free employee.

No missed
calls

No more unanswered calls. Thanks to the opportunities offered by a cloud call-center, employees will receive notifications about missed calls via e-mail or SMS.

Real-time
statistics

Regardless of the number of the office and remote employees, the manager can track the status of calls via the reporting system. Furthermore, you can adjust operators’ work in accordance with the activeness of customers.

BOOST THE PERFORMANCE OF YOUR BUSINESS
BY AUTOMATING THE WORK OF THE CALL-CENTER

By 2 times

the number of missed calls will decrease

By 3-5 times

the employees’ processing capacity will increase

By 50%

the quality of clients’ service will increase

ORDER CONSULTATION FROM AN EXPERT — AND LEARN HOW TO EASILY
CONNECT CLOUD CALL-CENTER IN YOUR COMPANY

ORDER CONSULTATION FROM AN EXPERT — AND LEARN HOW TO EASILY
CONNECT CLOUD CALL-CENTER IN YOUR COMPANY

ORDER CONSULTATION

ADDITIONAL AUTOMATION OPPORTUNITIES
OFFERED BY STREAM TELECOM

Automation of cold calls

You have three simple tasks – create a list of customers, assign employees responsible for cold calls, set up the number of dialing attempts as well as standby time.

Afterward, the system will make everything itself. The center of calls processing will automatically call all customers while the results, including the number of successful calls, will be automatically reflected in statistics.

Interactive voice response

You are conducting sales, launching a new product, changing address and need to disseminate similar information to a big number of customers? It’s easier than ever!

The center of calls processing will automatically make calls to all customers from the selected list and will play the recorded message.

SET UP CALL CENTER IN ACCORDANCE WITH
NEEDS OF YOUR BUSINESS

MODES OF CALLS DISTRIBUTION

STATUS OF OPERATORS

Select convenient modes of calls referencing:

  • simultaneously to all operators
  • on a rotating basis starting from the first one on the list
  • on a rotating basis with stickiness to an operator
  • to the least busy operator
  • in accordance with the individual priorities of an operator

Plan managers’ workload:

  • selection of the ongoing status by an operator: Free/Pause/Disconnected
  • calls are referred only to free operators
  • fixation of the operator presence in every status

COMPLETE TRANSPARENCY FOR THE MANAGER:
AUTOMATE THE REPORTING OF THE CALL CENTER

Cloud CALL CENTER module provides up-to-date data on managers’ work.

Every manager can easily track three types of reports:

– on operators’ performance
– on change of operators’ status during the working day
– on the efficiency of a company’s work

Want to learn more? Order consultation of
Stream Telecom expert

CALL ME BACK

WANT MORE? SUBMIT AN APPLICATION — AND TEST ALL THE ADVANTAGES OF CLOUD PBX

  • Call back widget for your website
  • Interactive voice menu IVR
  • PBX
  • Integration with CRM
  • Distribution of incoming calls
  • Transfer and pick up of calls, conference calls
  • Numbers 0800
  • A voice message, message to email, SMS
  • Routing of incoming calls
  • Calls recording
  • Call-center modules
  • Statistics and analytics
  • Record and display of remote employees’ calls
  • Provision of services to customers in automatic mode
  • Reports on expenses for calls
  • A decrease in the outgoing calls’ cost
  • Phone numbers of 65 countries
  • Detailed information on calls
  • Individual adjustment of incoming calls in accordance with time preferences
  • Prevention of unwanted calls (Auto attendant)
  • Individual scenarios of incoming and outgoing calls processing
  • Online supervision of all calls of the company
  • Free calls among employees
  • Scenarios of calls receipt in accordance with a schedule
  • Virtual fax
  • CallTracking (coming soon)
  • Transfer of call to to personal mobile phone out of working hours or during Internet/electricity cuts
  • Secure communication
  • Connection of phone numbers of EU cities.
  • Creation of automatic dialing systems, notifications on the place in the queue
  • WebCall — call from the website
  • Remote adjustment of equipment
  • Development of the most effective telecommunication system for your business, training of staff.
LEARN MORE ABOUT FUNCTIONS FROM THE MANAGER

Contact our manager and choose
the best solution for your call-center!

I ALREADY HAVE AN IP PBX

I DON’T HAVE AN IP PBX

I’m only interested in Call Center module
I’m interested in Call Center module and Cloud PBX