INTERACTIVE IVR
BY STREAM TELECOM
FACILITATE THE COMMUNICATION WITH CUSTOMERS AND SAVE TIME ON CALLS BY USING THE VOICE RESPONSE ASSISTANT
The average attention span of a contemporary consumer is 10 seconds.
Due to the intense pace of contemporary life as well as the abundance of advertising, every additional 10 seconds of company’s response time decrease the probability of purchase by 20 times.
But how to process the customer’s query if the manager already talks to another client? Or how to receive a call outside of working hours?
IVR is the best solution: a voice menu which will help consumers to receive an instant reply, talk to the relevant specialist or even find a solution to certain issues without the participation of the company’s employees.
The average attention span of a contemporary consumer is 10 seconds.
Due to the intense pace of contemporary life as well as the abundance of advertising, every additional 10 seconds of company’s response time decrease the probability of purchase by 20 times.
But how to process the customer’s query if the manager already talks to another client? Or how to receive a call outside of working hours?
IVR is the best solution: a voice menu which will help consumers to receive an instant reply, talk to the relevant specialist or even find a solution to certain issues without the participation of the company’s employees.
REACT TO CUSTOMERS’ QUERIES 24/7
REACT TO CUSTOMERS’ QUERIES 24/7
WHAT IS IVR?
IVR is a set of voice options which helps to connect the user with the relevant employee. The key aim of IVR is to support 24/7 communication with customers and increase their loyalty to the company.
IVR helps to distribute calls among relevant employees, provide consultations to customers on most popular queries with the help of Dual-Tone Multi-Frequency dialing or transfer their calls to the voice mail.
By connecting the IVR you can save time for the processing of incoming calls and decrease related expenses.
WHAT IS IVR?
IVR is a set of voice options which helps to connect the user with the relevant employee. The key aim of IVR is to support 24/7 communication with customers and increase their loyalty to the company.
IVR helps to distribute calls among relevant employees, provide consultations to customers on most popular queries with the help of Dual-Tone Multi-Frequency dialing or transfer their calls to the voice mail.
By connecting the IVR you can save time for the processing of incoming calls and decrease related expenses.
Opportunities offered by IVR
Processing of calls in the mode of information messages playback without transferring it to the company’s employees
Transfer of calls to the employees of the company
Transfer of calls to the phone number of the employee regardless of his/her location
Recording of voice messages
Interactive surveys of customers
Receipt of fax messages
Opportunities offered by IVR
Processing of calls in the mode of information messages playback without transferring it to the company’s employees
Transfer of calls to the employees of the company
Transfer of calls to the phone number of the employee regardless of his/her location
Recording of voice messages
Interactive surveys of customers
Receipt of fax messages
IVR: 3 IN 1
IVR: 3 IN 1
IVR IS THE KEY COMMUNICATION TOOL INTERCONNECTING ALL VoIP SERVICES
IVR IS THE KEY COMMUNICATION TOOL INTERCONNECTING ALL VoIP SERVICES
IVR
(interactive voice response)
Automatic answering machine
Automatic voice response
The system of voice messages routes the incoming calls with the help of Dual-Tone Multi-Frequency dialing
Plays the voice message and records the message of the caller. It works out of working hours and when the employee is absent from the working place
It helps to decrease the workload of managers by playing voice messages and processing calls in accordance with preset rules
IVR
(interactive voice response)
The system of voice messages routes the incoming calls with the help of Dual-Tone Multi-Frequency dialing
Automatic answering machine
Plays the voice message and records the message of the caller. It works out of working hours and when the employee is absent from the working place
Automatic voice response
It helps to decrease the workload of managers by playing voice messages and processing calls in accordance with preset rules
HOW IVR WORKS
OUR ADVANTAGES
| For employees | For managers | For customers |
|---|---|---|
| – Instant receipt of incoming calls.
– Part of the customers’ queries is processed automatically. – There is no need to collect personal data of customers (the individual card of the client pops up automatically). – The communication speeds up while the employee’s processing capacity increases. |
– Customers who find the solution to the problem fast become more loyal to the company and reorder more frequently. – IVR helps to conduct satisfaction surveys and receive customers feedback faster. – The communication speeds up, while the manager’s processing capacity increases. |
– Easy access to information about current offers improves the customers’ experience.
– Solutions to some queries can be identified by customers themselves. – By choosing the response option through the Dual-Tone Multi-Frequency dial you can contact the relevant employee from the very beginning. |
OUR ADVANTAGES
For 10* EUR YOU WILL GET A LOT OF DIFFERENT
OPPORTUNITIES FOR THE DEVELOPMENT OF YOUR BUSINESS
Image
The voice menu boosts the image of your company and increases credibility among customers
Accessibility
The system can answer any number of calls without making a person wait
Statistics
Thanks to the VoIP opportunities you’ll get comprehensive data on incoming calls within the whole company or a separate department
Easy customer’s journey
A customer can select the relevant response option and will be rapidly connected with the relevant specialist
For 10* EUR YOU WILL GET A LOT OF DIFFERENT
OPPORTUNITIES FOR THE DEVELOPMENT OF YOUR BUSINESS
Image
The voice menu boosts the image of your company and increases credibility among customers
Accessibility
The system can answer any number of calls without making a person wait
Statistics
Thanks to the VoIP opportunities you’ll get comprehensive data on incoming calls within the whole company or a separate department
Easy customer’s journey
A customer can select the relevant response option and will be rapidly connected with the relevant specialist
* THE COMMUNICATION IS EVEN CHEAPER NOW WITH THE SERVICE «CHEAP CALLS»!
Decrease your communication expenses by 90% with the help of cloud PBX from Stream Telecom. Our PBX analyses the numbers you dial and automatically selects the number which will help to make the cheapest call. The communication among all employees of your company regardless of their location is free of charge.
Learn about details of «Cheap calls» from a manager
* THE COMMUNICATION IS EVEN CHEAPER NOW WITH THE SERVICE «CHEAP CALLS»!
Decrease your communication expenses by 90% with the help of cloud PBX from Stream Telecom. Our PBX analyses the numbers you dial and automatically selects the number which will help to make the cheapest call. The communication among all employees of your company regardless of their location is free of charge.
Learn about details of «Cheap calls» from a manager