CRM-SYSTEM
STREAM TELECOM
Organize your work with the help of a unified database of clients by merging advantages of
IP-telephony with CRM opportunities
CRM-SYSTEM
STREAM TELECOM
Organize your work with the help of a unified database of clients by merging advantages of IP-telephony with CRM opportunities
MORE TOOLS FOR
PROCESSING CUSTOMERS
REQUESTS
WIDE OPPORTUNITIES FOR
SALES AND WORK
SUPERVISION
IMPROVEMENT OF SERVICE AND
CUSTOMERS EXPERIENCE
MORE TOOLS FOR
PROCESSING CUSTOMERS
REQUESTS
WIDE OPPORTUNITIES FOR
SALES AND WORK
SUPERVISION
IMPROVEMENT OF SERVICE AND
CUSTOMERS EXPERIENCE
*100+ templates of analytical reports for the perfect management of your company’s communications
*100+ templates of analytical reports for the perfect management of your company’s communications
CLOUD PBX + CRM SYSTEM
Step 1. Call
You make the call
through the Cloud PBX
Step 2. Transmission
Data about the call (audio record,
time, manager, information about
the client) is automatically
registered in the CRM system
Step 3. Management
Now you can manage
the customers’ journey within
purchase funnel, by suggesting
relevant solutions when it’s required
CLOUD PBX + CRM SYSTEM
Step 1. Call
You make the call
through the Cloud PBX
Step 2. Transmission
Data about the call (audio record,
time, manager, information about
the client) is automatically
registered in the CRM system
Step 3. Management
Now you can manage
the customers’ journey within
purchase funnel, by suggesting
relevant solutions when it’s required
By connecting PBX telephony and CRM, you’ll gain control over the communications with customers and will forever forget about such issues as unexpectedly low sales, inefficient work of managers or loss of customers.
By controlling the efficiency эффективность of managers through the online-cabinet, the business owner and head of the sales department don’t have to be permanently present in the office in order to control the quality of employees’ work. The input of data into tables is also simplified: up-to-date and precise data will be always accessible in the form of the system of smart reports.
By connecting PBX telephony and CRM, you’ll gain control over the communications with customers and will forever forget about such issues as unexpectedly low sales, inefficient work of managers or loss of customers.
By controlling the efficiency of managers through the online-cabinet, the business owner and head of the sales department don’t have to be permanently present in the office in order to control the quality of employees’ work. The input of data into tables is also simplified: up-to-date and precise data will be always accessible in the form of the system of smart reports.
WHAT A CRM SYSTEM IS
CRM system — is a program of business processes optimization and management of relations with customers. Besides the unified database of clients which is always up-to-date and accessible to any manager, the CRM-system allows to store the complete history of communication with clients, increase sales, filter the information, manage the customers’ movement within purchase funnel, plan the workload, develop strategies, etc.
The goal of CRM is to merge the work of departments and have a common approach within marketing, sales and service provision domains. It can provide a company with a permanent inflow of leads (applications), help increase sales and contribute to the positive customers’ experience.
Now when you know what a CRM-system is not according to Wikipedia but from the business point of view, it’s high time to talk about unlimited opportunities it offers.
WHAT A CRM SYSTEM IS
The goal of CRM is to merge the work of departments and have a common approach within marketing, sales and service provision domains. It can provide a company with a permanent inflow of leads (applications), help increase sales and contribute to the positive customers’ experience.
Цель CRM — объединить работу подразделений и действовать одновременно на уровне маркетинга, продаж и сервиса. Она может снабжать компанию постоянным притоком лидов (заявок), помогать увеличивать продажи и формировать положительный клиентский опыт.
Now when you know what a CRM-system is not according to Wikipedia but from the business point of view, it’s high time to talk about unlimited opportunities it offers.
OPPORTUNITIES OFFERED BY THE CRM SYSTEM
OPPORTUNITIES OFFERED BY THE CRM SYSTEM
UNIFIED DATABASE OF CLIENTS
This is an indispensable program for the processing of the client’s data. Unlike Excel tables where you can easily get lost and accidentally delete the contact, CRM-system keeps track of the data in a unified database of customers, registers the history of calls and operations.
By using the CRM-system you can add information to the client’s card, see the number of contacts, listen to the calls records, define customers interest, accompany a customer through different stages of the purchase funnel, etc.
UNIFIED DATABASE OF CLIENTS
This is an indispensable program for the processing of the client’s data. Unlike Excel tables where you can easily get lost and accidentally delete the contact, CRM-system keeps track of the data in a unified database of customers, registers the history of calls and operations.
By using the CRM-system you can add information to the client’s card, see the number of contacts, listen to the calls records, define customers interest, accompany a customer through different stages of the purchase funnel, etc.
INTEGRATION with the IP-TELEPHONY
The work with CRM continues even when you are out of office.
Even if a customer calls out of working hours and his call is answered by an automatic answering machine, his personal data is automatically registered in the CRM-system which automatically creates his personal card.
In such a way, you can be always sure that you don’t lose leads and have a possibility to process them out of working hours.
INTEGRATION with the IP-TELEPHONY
The work with CRM continues even when you are out of office.
Even if a customer calls out of working hours and his call is answered by an automatic answering machine, his personal data is automatically registered in the CRM-system which automatically creates his personal card.
In such a way, you can be always sure that you don’t lose leads and have a possibility to process them out of working hours.
STORAGE OF COMMUNICATION HISTORY
You can check the work of sales manager whenever you want by listening to the audio record of his/her conversation with a customer.
Furthermore, CRM system allows to track the customer’s position in the purchase funnel and plan marketing activities. For example, you can track the interests of a customer and inform him about sales, special propositions, and subscriptions.
Furthermore, every time the customer calls, his personal card pops up on the screen of the manager’s computer.
STORAGE OF COMMUNICATION HISTORY
You can check the work of sales manager whenever you want by listening to the audio record of his/her conversation with a customer.
Furthermore, CRM system allows to track the customer’s position in the purchase funnel and plan marketing activities. For example, you can track the interests of a customer and inform him about sales, special propositions, and subscriptions.
Furthermore, every time the customer calls, his personal card pops up on the screen of the manager’s computer.
SIMPLICITY OF COMMUNICATION
By merging PBX telephony and CRM, you can not only decrease the price of calls but also facilitate the communication process since a manager will be able to make calls and send SMS with one click.
Furthermore, a CRM system attaches the client to a particular manager. It helps to personalize the communication with a customer and ensure a high quality of service.
SIMPLICITY OF COMMUNICATION
By merging PBX telephony and CRM, you can not only decrease the price of calls but also facilitate the communication process since a manager will be able to make calls and send SMS with one click.
Furthermore, a CRM system attaches the client to a particular manager. It helps to personalize the communication with a customer and ensure a high quality of service.
PROCESSES OPTIMIZATION
Besides the fact that the system creates clients’ cards and automatically registers calls, you can use other opportunities for the processes optimization.
For example, by selecting the “automatic dialing” function in the CRM, you can delegate calls to a machine, but at the same time, answers provided to the customer will be registered in CRM.
Managers can also plan their work in the CRM, while the system won’t let them forget about their tasks with the help of notifications.
PROCESSES OPTIMIZATION
Besides the fact that the system creates clients’ cards and automatically registers calls, you can use other opportunities for the processes optimization.
For example, by selecting the “automatic dialing” function in the CRM, you can delegate calls to a machine, but at the same time, answers provided to the customer will be registered in CRM.
Managers can also plan their work in the CRM, while the system won’t let them forget about their tasks with the help of notifications.
CONTROL OF MANAGERS’ WORK
Forget about the need to make reports: the system proposes over 100+ types of reporting templates containing the analysis of employees’ work, reasons for bounces, segmentation of customers, etc.
For example, by selecting the “automatic dialing” function in the CRM, you can delegate calls to a machine, but at the same time, answers provided by the customer will be registered in CRM.
Manage the information safety by individually adjusting access rights for every employee.
CONTROL OF MANAGERS’ WORK
Forget about the need to make reports: the system proposes over 100+ types of reporting templates containing the analysis of employees’ work, reasons for bounces, segmentation of customers, etc.
For example, by selecting the “automatic dialing” function in the CRM, you can delegate calls to a machine, but at the same time, answers provided by the customer will be registered in CRM.
Manage the information safety by individually adjusting access rights for every employee.
ACCESSIBILITY
Since the system is cloud-based, you can use it everywhere you go: check the statistics, work with client’s cards, make calls, etc.
Neither you nor your managers are attached to a particular place: they can effectively work from home or even while traveling by using their mobile phone.
ACCESSIBILITY
Since the system is cloud-based, you can use it everywhere you go: check the statistics, work with client’s cards, make calls, etc.
Neither you nor your managers are attached to a particular place: they can effectively work from home or even while traveling by using their mobile phone.
STREAMCRM IS AN ADVANCED SOLUTION FOR THE AUTOMATION OF MARKETING ACTIVITIES, SERVICE PROVISION AND SALES WHICH YOU WILL GET FOR FREE
CRM system functions
Full history
in the pocket
Storage of full history of communication with the customer and access to calls records.
Communication
with a couple of clicks
Communication with a couple of clicks: make calls, send and receive SMS in the personal cabinet.
Easy-to-use
functions for calls
The list of tasks for employees and pop-up notifications about transactions and calls.
The smart queue
functionality
Queue – functions allowing to retain a client while the manager is busy.
Correct attachment of
a customer to a manager
Attachment of a customer to a particular employee, automatic redirection of calls and popping up client’s card during the call.
Templates of reports
Import and export of data from documents, over 100 templates of reports as well as a possibility to create own reports based on CRM data.
Smart purchase
funnel
Purchase funnel and tracking of customers’ movement within it, upload of a database for cold calls.
Thought-through
interface
Intuitive interface, a possibility to leave comments about transactions as well as create additional fields for the organization of managers’ work.
Fully supervised
calls
Attachment to the online-consultant and automated processing of missed calls.
Smart
security
Smart security foresees role plans and restricted access rights for particular employees.
Tracking of
conversations
The system enables real-time tracking of calls and exchange of data among employees.
Easy management
through CRM
An opportunity to manage cloud PBX (redirection of calls, schedule of call-center work, etc.) directly in CRM interface.
CRM system functions
Full history
in the pocket
Storage of full history of communication with the customer and access to calls records.
Communication
with a couple of clicks
Communication with a couple of clicks: make calls, send and receive SMS in the personal cabinet.
Easy-to-use
functions for calls
The list of tasks for employees and pop-up notifications about transactions and calls.
The smart queue
functionality
Queue – functions allowing to retain a client while the manager is busy.
Correct attachment of
a customer to a manager
Attachment of a customer to a particular employee, automatic redirection of calls and popping up client’s card during the call.
Templates of reports
Import and export of data from documents, over 100 templates of reports as well as a possibility to create own reports based on CRM data.
Smart purchase
funnel
Purchase funnel and tracking of customers’ movement within it, upload of a database for cold calls.
Thought-through
interface
Intuitive interface, a possibility to leave comments about transactions as well as create additional fields for the organization of managers’ work.
Fully supervised
calls
Attachment to the online-consultant and automated processing of missed calls.
Smart
security
Smart security foresees role plans and restricted access rights for particular employees.
Tracking of
conversations
The system enables real-time tracking of calls and exchange of data among employees.
Easy management
through CRM
An opportunity to manage cloud PBX (redirection of calls, schedule of call-center work, etc.) directly in CRM interface.
How to get connected? Complete guide
How to get connected? Complete guide
Subscription offers
ADVANCED
10
EUR
- miniCRM Stream Business
- Number of working places — 10
- Number of phone numbers — up to 6
- Number of any operator — Yes
- • miniCRM Stream business (clients, pop-up card, single-click dial, comments)
- Time-bound scenarios of calls receipt
- Receipt of SMS in Personal cabinet
- Conference/video calls
- Interactive voice menu (IVR)
- Integration with external CRM
- Attachment of a client to an employee (stickiness)
- WebCall — a call from a website
- GetClient — widget for calls ordering from the website. Connects an employee with a client who ordered the call.
- Management of calls transfers from personal cabinet
- Personalized system of voice mail with the function of emails sending
- Integration with popular CRM systems
- Discard of incoming calls and automatic redialing — 5 eur/month
- Optimization of outgoing communication cost
- Price of an additional workplace — 1 eur/month
- Price of one additional phone number — 1 eur/month
PROFESSIONAL
20
EUR
- StreamCRM + functions of “Advanced” package
- Number of working places — 5
- Number of phone numbers — up to 12
- Number of any operator — Yes
- StreamCRM
- Management of calls receipt scenarios
- Sending and receipt of SMS in Personal Cabinet
- Automatic attachment of a client to an employee (super-stickiness)
- Discard of incoming calls and automatic redialing
- System of missed calls control and processing
- System of evaluation of employees work efficiency
- Work with transactions, communication, planning
- Corporate chat for employees
- Integration with external data sources: forms on the website, billing systems, etc.
- Flexible setup of employees’ access rights
- An adjustable panel of quick access to functions
- CallCenter module — 5 eur/month per user
- Dynamic change of number — 3 eur/month
- Price of one additional workplace — 5 eur/month
- Price of one additional number – 1 eur/month
Still have questions?
Order demonstration of our CRM and receive a free consultation from our manager